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Frequently Asked Questions

Before Your Stay:

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Do you have family rooms?
Yes! We offer several spacious options for families:

  • Two-Bedroom Suite with 2 Queen Beds & Private Bath 

  • Deluxe Double Queen with Jetted Tub (includes couch)

  • Deluxe Double Queen Studio Apartment (full kitchen, private balcony, dining table, couch, and parking)

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Is Wi-Fi free?

  • Yes — complimentary Wi-Fi is available throughout the hotel.

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What is your pet policy?

  • Dogs are welcome for $30 per night, per pet (service animals always welcome)

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What is your smoking policy?

  • We are a 100% non-smoking property

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What are your cancellation policies?

  • Standard Policy: Cancel at least 72 hours prior to arrival

  • Holiday Policy (Nov 22 – Jan 3): Cancel at least 30 days prior to arrival

  • Exception: If both mountain passes are closed for 12 consecutive hours, a full refund will be issued

  • If booked through a third party (Booking.com, Expedia, Airbnb), please refer to their policy or contact them directly

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What are your check-in and check-out times?

  • Check-in: After 3:00 PM

  • Check-out: Before 11:00 AM

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Can I check in early or check out late?

  • Early check-in is based on availability. We’re happy to store luggage if your room isn’t ready

  • Late check-out may be available depending on occupancy and may include an additional fee

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Do you have a pool, spa, gym, or daycare?

  • No — as a historic boutique hotel, we do not offer these amenities.
    However, we partner with The Springs, which offers a sauna, hot tub, and cold plunge. Guests receive a discounted rate.

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Is breakfast included?

  • We do not serve breakfast, but we are located steps from local cafés, bakeries, and coffee shops. Complimentary coffee and tea are available in the upstairs lobby, and there is a coffee maker, microwave, and refrigerator in every room.

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Do you offer parking?

  • Yes — we offer on-site parking located off Highway 2, directly across the pedestrian street from the hotel.  Each reservation includes one parking space.

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After Booking

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How do I get to the hotel?
We are approximately 2.5 hours from Sea-Tac Airport. Travel options include:

  • Rental car (available at Sea-Tac)

  • Wenatchee Valley Shuttle

  • Amtrak train

  • Greyhound bus

(Please note: Leavenworth is located in the mountains. If traveling over passes in winter, AWD or chains may be required.)

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How do I change or cancel my reservation?

  • If booked through a third party (Booking.com, Expedia, Airbnb), please contact them directly

  • Booked directly with us? Contact:

What amenities are included in the rooms?
All rooms include:

  • Linens and towels

  • Shampoo, Conditioner, Soap and basic essentials

  • Microwave

  • Mini-fridge

  • Coffee maker and supplies

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During Your Stay

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Do you have a restaurant?
No — but we are surrounded by nearby restaurants, cafés, bars, and shops in downtown Leavenworth.

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What is nearby?
We’re right in the heart of town — park your car and explore!

  • Stevens Pass Ski Resort — 30 minutes

  • Lake Wenatchee — 20 minutes

  • Nearby towns:

    • Cashmere — 10 minutes

    • Wenatchee — 20 minutes

    • Chelan — 40 minutes

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How do I contact staff?

  • Front Desk: (509) 548-5455

  • After Hours: (509) 905-6462 (call or text)

  • Email: info@hotelleavenworth.com

  • If the front desk is unattended, please ring the bell for assistance.

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After Your Stay

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I left something behind — what should I do?
Please call us at (509) 548-5455 and we’ll check our lost and found.

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I have a billing question or need an invoice.

  • Booked directly? Contact the front desk or after-hours line at (509) 548-5455

  • If booked through a third party, please contact them directly for billing inquiries.

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