Frequently Asked Questions

GENERAL HOTEL INFORMATION

What type of hotel is Hotel Leavenworth?

Hotel Leavenworth is a boutique hotel located in the heart of downtown Leavenworth. We are a smaller, family-owned and independently operated property in a historic building, offering a more intimate and personalized experience than a large resort-style hotel.

Are you part of a specific hotel chain, or are you an independent property?

Hotel Leavenworth is an independent, family-owned and operated property. We are not part of a major hotel chain, which allows us to provide a more personal and welcoming experience for our guests.

What star rating/classification does your hotel have?

Based on our amenities, Hotel Leavenworth is classified as a 3-star property. We are a guest favorite, and have received hundreds of 5-star guest reviews on Expedia, Booking.com, Airbnb, and Google.

Do you allow pets at the hotel?

Yes, we are a dog-friendly hotel. We welcome dogs for an additional fee of $30 per day, per pet. If you are traveling with a dog, please let us know when making your reservation so we can make sure your room is prepared accordingly.

Is your hotel 100% smoke-free?

Our hotel is 100% smoke-free. Smoking is not permitted inside any guest room or indoor area of the hotel.

BUSINESS HOURS, CHECK-IN, and CHECK-OUT

What are your front desk and office hours?

Our front desk and office is open from 9am until 5pm. A local manager is always on-call for guest emergencies after these hours.

How do I contact the hotel?

Front Desk phone number: (509) 548-5455. Email: info@hotelleavenworth.com.

What are your check-in and check-out times?

Our guaranteed check-in time begins at 3:00 PM, and check-out is at 11am.

Do you allow early Check-ins?

We’re happy to try to accommodate an early check-in when possible, but it is subject to room availability.

What is you late check-out policy?

Our standard check-out time is 11:00 AM. If you need a little extra time, we’re happy to offer a complimentary late check-out until 11:30 AM. If you need additional time beyond 11:30 AM, we can offer a 1:00 PM check-out for $30 plus tax, subject to availability.

Do you offer late check-ins?

Yes. If you will be arriving after 5pm please contact the hotel in advance so we can provide you with late check in instructions.

Is there 24-hour security or night-time patrol?

Our hotel has 24-hour video surveillance in the public hallways, but we do not have on-site hotel security. The front office is from 9am until 5PM and is closed after that time. For the safety and security of our guests, the front entrance is locked after hours. Guests must use their entrance key to access the hotel after the office has closed.

Is there a luggage storage area if I need to store my bags?

Yes, we’re happy to offer luggage storage for guests who are currently staying with us or have already checked out. Luggage storage is available during our office hours, from 9:00 AM to 5:00 PM. Unfortunately, we’re unable to accept or return stored luggage outside of those hours.

I left something behind — what should I do?

Please call us at (509) 548-5455 and we’ll check our lost and found.

LOCATION & TRANSPORTATION

Are you located near Leavenworth's city center?

Yes, we are located on Front St. which is in the heart of downtown Leavenworth. You will be able to walk to almost all of Leavenworth's main attractions and restaurants.

Are there any restaurants, malls, or tourist attractions within walking distance?

Yes, there are many attractions and activities to enjoy throughout Leavenworth. Our hotel is located in the heart of downtown, making it a convenient location for exploring our Bavarian-themed town, enjoying local restaurants and shops, and visiting nearby attractions. There is something for everyone to enjoy, including outdoor activities, sightseeing, seasonal events, and family-friendly attractions.

What is nearby?

We’re right in the heart of town — park your car and explore!
- Stevens Pass Ski Resort — 40 minutes
- Lake Wenatchee — 30 minutes
- Nearby towns:
  - Cashmere — 10 minutes
  - Wenatchee — 20 minutes
  - Chelan — 40 minutes

Where is the nearest pharmacy, bank, or ATM?

The nearest pharmacy is located at Safeway, about a 3–5 minute drive from the hotel. For ATMs, there are options downtown, including one at The Wood Shop and another at Das Sweet Shop. The closest bank is conveniently located directly across the street from the hotel.

Where are you located? We followed the directions of Apple Maps or Google Maps and we can't find the hotel.

Unfortunately the directions from Apple Maps and Google Maps are not correct due to Front Street’s pedestrian-only status. Our parking lot is located on Highway 2 between Visconti's and Gustav's restaurant. Look for our large blue sign. Our hotel is located just across the Front Street pedestrian walkway from the parking lot.

Do you have airport shuttle service?

We do not offer an airport shuttle. However, there are transportation services available in the area. Wenatchee Valley Shuttle offers airport pickups for a fee. There is also a train station in Leavenworth, and Leavenworth Taxi & Shuttle provides transportation from the train station to the hotel for a fee. We recommend contacting the transportation provider directly for current availability, schedules, and pricing.

How do I get there from the Seattle-Tacoma airport?

Leavenworth is approximately 2.5 hours from the Seattle-Tacoma Airport. If you rent a car a 4 wheel drive SUV is suggested during winter months. You can take a bus from Sea-Tac. Bus service is available through Wenatchee Valley Shuttle or Greyhound, and reservations can be made in advance. Another option is to take an Amtrak train from downtown Seattle.

How do I get to the hotel from the Train Station?

Leavenworth Shuttle and Taxi provides transportation from the Train Station which is approximately 1.5 miles away from the hotel.

PARKING

Is there free on-site parking?

Yes, we do offer on-site parking, and free parking is included with your reservation. Our parking lot is located just off Highway 2, between Gustav’s and Visconti’s restaurants. Look for our large “Hotel Leavenworth” sign—that marks the entrance to our parking lot.

Do you have valet parking?

No, we do not offer valet parking. Our parking lot is just across the street from our hotel, and each guestroom receives one free parking space.

Are we allowed to park in your parking lot after we have checked out?

After checking out, we can usually accommodate guests who would like to leave their vehicle parked with us until 2:00 PM. This is subject to parking availability.

ROOMS & AMENITIES

What room types do you have?

We have 16 guest rooms in total, with a variety of room types to choose from. Our room options include: Two-Bedroom Suites, a Deluxe Double Queen Studio Apartment, a Deluxe Double Queen Room studio with a jetted tub, Jacuzzi King Deluxe Rooms, King Rooms with and without a jetted tub, and Cozy Queen Rooms, and for the budget conscious guests, our Standard Queen Rooms with no view.

How many guests can your units hold?

Depending on the room type, our rooms are suitable for two to four people. Please check the rooms tab of our website at www.hotelleavenworth.com for more details.

Do you have any units with separate bedrooms?

Yes, we have two two-bedroom suites available. One of the suites has two separate bedrooms, each with its own door, providing more privacy. The other suite has an open bedroom area when you first enter, while the second bedroom is separated by a door. If you have a preference, please let our front desk know, and we’ll be happy to help based on availability.

Is your property accessible (e.g. wheelchair ramps, accessible rooms)?

Unfortunately, our historic hotel is not ADA accessible. We are located in an older building, and all but one of our guest rooms are on the second floor. Access to the second floor is by stairs only, as we do not have an elevator. We do have one ground floor room that may be easier to access for guests with mobility concerns; however, please note that this room is not ADA compliant. We’re happy to provide more information about the room and its accessibility features so you can determine whether it will meet your needs.

Do you have balconies?

We have a shared balcony available for all guests to enjoy. It overlooks the surrounding mountains and river and is located in a common area of the hotel. We also have one Jacuzzi King Deluxe guest room with a private balcony. If you would like the private balcony in Room 4, please let us know when making your reservation so we can check availability.

Do you have connecting rooms?

We do not have any connecting rooms at our hotel. If you are traveling with a larger group or family, please contact our front desk, and we’ll be happy to help you find the best available room arrangement.

Do you have family rooms?

We offer three room types that are great for families. The first is our Two-Bedroom Suites with 2 Queen Beds & Private Bath. The second is our Deluxe Double Queen guestroom with Jetted Tub. And the third is our Deluxe Double Queen Studio Apartment which offers full kitchen, private porch, dining table, couch, and private parking.

Do you have kitchens in your rooms?

Yes, we have one room with a kitchen. It is our Deluxe Double Queen Studio Apartment. This room is located behind the main hotel and has its own private entrance, private balcony, and dedicated parking space. It’s a great option for guests who would like the convenience of having a kitchen during their stay.
All of our other rooms are equipped with a Microwave, Coffee-maker, and a small Refrigerator.

Are cribs or rollaway beds available?

Yes, we do have rollaway beds and cribs available for our guests.

What amenities are included in the rooms?

All rooms include a Microwave, Mini-fridge, Coffee maker and supplies. And of course Linens, towels, Shampoo, Conditioner, Soap and basic essentials are included as well.

Do rooms have in-room safes? How big are they?

No, we do not have safes in the guest rooms. If you have questions about storing valuables during your stay, please contact the front desk and our team will be happy to assist you.

Do you have an ice machine?

Yes, we have ice available for our guests. You are welcome to help yourself to the ice as needed during your stay.

Do you have baby-sitting services or a kids' club?

We do not offer babysitting services or have a kids’ center at our hotel. Guests traveling with children are welcome to enjoy our property and the many family-friendly activities and attractions available throughout Leavenworth.

Can I sign into Nextflix, AppleTV, HBO, or other subscription services on the TV in my room?

We offer cable TV with over 100 channels. Unfortunately our televisions are not equipped for you to sign in to your own subscription accounts.

Do you provide free Wi-Fi?

Yes, we offer complimentary Wi-Fi for all of our guests.

Do you have a business center with computers/printers?

We do not have a business center, guest computers, or a printer available for guest use. However, if you need to print something during your stay, we may be able to assist you at the front desk.

Do you have a swimming pool/gym/spa on-site?

We do not have a pool, spa, or fitness center at our property. However the Leavenworth Community Pool is open during the summer, and it is just a short walk away.

Do you have on-site EV charging stations?

We do not have a dedicated electric vehicle charging station at the hotel. However, if you bring your own charging equipment and plug, we do have an electrical outlet available in our parking lot. In addition there are other EV charging stations located nearby. Please check with the front desk for the location of the outlet and availability.

Do you offer breakfast?

We do not offer breakfast, but there are several great restaurants and coffee shops just a short walk from the hotel.

Is there a restaurant or bar at the hotel?

We do not have hotel-owned restaurant on-site. However, there are several dining options nearby, including a restaurant downstairs and another one directly across the street. There are also many additional restaurants within walking distance of the hotel.

Is there room service?

We do not offer room service at the hotel. However, there are several restaurants and dining options nearby that you can visit or order from.

BOOKING, RATES, BILLING, and DISCOUNTS

When is my card charged—at check-in or check-out?

Your card will be charged at the time of check-in for your stay. If there are additional charges due to damages or extra services these will be added to your final balance as applicable.

Is there a resort fee or tourism tax?

No, we do charge any resort fees or tourism taxes. The room rate plus state and local taxes that you receive at the time of your booking is the full amount due.

Can I split the bill between multiple cards/guests?

Yes, we can split the bill between two or more forms of payment at check-in. If you are checking in after our regular front desk hours and would like to split the bill, please contact the front desk before your arrival so we can make the necessary arrangements. If you have any questions about payment arrangements, please contact our front desk during office hours.

What are your deposit requirements?

During our normal booking periods we reserve the right to place an authorization hold on your credit card equal to the amount of the first night of your stay plus taxes. For reservations during the Thanksgiving to New Years Holiday season we will place an Authorization Hold on your credit card equal to the amount of the reservation.

Do you require a security deposit at check-in, and how much is it?

No, we do not require an additional security deposit at check-in.

Are there any AARP rates or Senior discounts?

We offer AARP, AAA, and military discounts during our winter season. Please note that these discounts are not available during our high season. Availability and eligibility may vary, so please contact our front desk for current rates and details.

Do you allow guests under the age of 18 or 21 to make reservations?

No, our minimum booking age is 21 years old.

CANCELLATIONS

What is your cancellation policy?

Our standard cancellation policy allows for free cancellation up to 72 hours before your scheduled arrival. Cancellations made with less than 72 hours of arrival will be charged for the first night of your stay room and tax. During our winter holiday season, from Thanksgiving through New Year’s, we have a 30-day cancellation policy. Cancellations made less than 30 days from your stay will be charged the full amount of your reservation.

How do I change or cancel my reservation?

If booked through a third party (Booking.com, Expedia, Airbnb), please contact them directly. If you booked directly with us? Contact our Front Desk during business hours at: (509) 548-5455, or email us any time at info@hotelleavenworth.com.

Do you offer weather-related cancellations?

Leavenworth is located in the mountains, so we always expect some snow during the winter months. If the weather is severe we do offer cancellations only if both mountain passes are closed for 12 consecutive hours. If both passes are not closed for 12 consecutive hours, our normal cancellation policy applies. We are not able to offer free cancellations for weather conditions that occur outside of these mountain passes.

PACKAGES & EVENT RELATED

Do you have on-site event coordinators?

Unfortunately, we do not have an event coordinator at our hotel.

Do you offer any honeymoon packages or other packages?

We offer a Romance Package for $100 which includes a dozen roses, local chocolates, a bottle of Champagne, and a 1:00 PM late check-out. We also offer our Spa Package for $150. It includes Two tickets to The Springs, an off-site hydroponic spa, Two coffee mugs, Face masks, Two robes, and a 1:00 PM late check-out. Please contact the front desk for availability and to arrange either package.

Do you have meeting rooms or event spaces available?

We do not have an event or meeting space at our hotel. However, there are several nearby options.